You may only return any items within 5 business days of delivery.
We will accept a return only if you Contact Us first. DO NOT ship the order back to us until we give authorization. You will only be eligible for a refund if you follow these instructions:
1) First, you MUST call us directly to return any items at 855-221-0536. Do not email us about Returns.
2) If you received merchandise that you did order and would like to return it, you will be assessed a 25% restocking fee for the items you are returning. Additionally you will be responsible for all return shipping fees. You must provide a representative with the tracking number for the returned items within 10 days of opening your claim. Otherwise, your return will be denied.
3) All refunds are processed when we receive your authorized return back to our warehouse.
When we process your refund, we will be deducting the 25% restocking fees. You will NOT be refunded for the shipping fees you paid at checkout.
If the items your received were not what you ordered, please call our office at 855-221-0536 and we will email you a return shipping label at our shipping expense. You will not be responsible for the restocking fees in this instance.
About Our Return Policy:
We are not a consumer-based company. Retailers, Online Sellers, and Organizations are our primary customers. However, many times we have individuals placing orders for wholesale merchandise for an event or private use. We would be happy to be your wholesale bulk supplier for what you need, but do not assume we work like a regular consumer-based website.
We cater to the wholesale industry, and our customer service reflects industry norms. A 25% restocking fee is generous in our industry as most wholesalers will not accept returns at all.
We are a fair company.
If you think your return is an exception to our Policy, for whatever reason, please call us at 855-221-0536 between the hours of 10 AM and 5PM EST so we can discuss it.
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